About us
A travel help center, not a travel agency
Support In Flight LLC publishes practical information for people who fly. Everything on this site is free to read, and nothing on it is for sale.
We started because the same handful of questions kept coming up among friends and family: how early do I really need to be at the airport, what happens if my bag does not arrive, is a fifty minute connection enough. The answers existed, but they were buried in airline terms and forum threads that contradicted each other.
Our mission
Make the travel day boring
A good trip is one where nothing surprises you at the airport. We aim to remove the surprises by explaining the process before you meet it, and by telling you exactly what to do when something breaks.
Plain language first
Airline policy is written for lawyers. Our job is to translate it into the two or three things you actually need to do next, in the order you need to do them.
Honest about limits
We are not your airline and we cannot change your booking. Where an answer depends on your ticket, your carrier or your country, we say so instead of guessing.
No selling
We do not sell flights, hotels or insurance, and we do not take booking commissions. That keeps the guidance about what helps you, not what pays us.
Kept current
Baggage fees, security rules and transport prices change. We revisit guides on a regular cycle and note when something is likely to vary locally.
What we cover
34 guides across 6 areas
Each area follows the journey in order, so you can start at the stage you are worried about.
Before You Fly
Documents, baggage, check-in, insurance, money and preparation.
At The Airport
Airports, security, check-in, transfers and layovers.
During Your Flight
Long flights, comfort, connections and carry-on items.
After Landing
Airport transport, SIM cards, currency, local transport and hotels.
Travel Problems
Cancelled flights, delays, missed connections, baggage and documents.
Destinations
Practical guides to cities and countries around the world.
The team
Small team, narrow focus
Four people write and check everything here. Between them they have worked airport operations, airline customer service and travel publishing.
Marisol Duran
Editor, airport and airline guides
Fifteen years working ground operations and passenger service before moving into travel writing. Marisol handles anything involving check-in, screening and boarding.
Daniel Whitcombe
Research lead, disruption and claims
Daniel tracks how carriers actually handle delays, cancellations and mishandled baggage, and turns the paperwork into a checklist a tired traveler can follow.
Priya Raghunathan
Destinations editor
Priya writes the city guides, with a focus on arriving late, getting into town cheaply, and the first hour in an unfamiliar place.
Owen Marsh
Reader support
Owen reads every message that comes through the contact form and makes sure common questions end up as a guide rather than a one off reply.
Company details
- Registered name
- Support In Flight LLC
- Office
- 6600 Menaul Blvd NE Ste B13, Albuquerque, NM 87110, US
- Phone
- +1 505-883-2057
Office hours are Monday to Friday, 9:00 to 18:00 Mountain Time. We are an information publisher and cannot access, change or refund airline bookings.