Privacy Policy

Support In Flight LLC, 6600 Menaul Blvd NE Ste B13, Albuquerque, NM 87110, US, publishes travel information at this website. You can reach us by phone on +1 505-883-2057 during office hours, Monday to Friday, 9:00 to 18:00 Mountain Time.

We are an independent publisher. We are not an airline, an airport operator, a travel agency or an insurer, and we do not process bookings or travel payments.

You do not need an account to read anything here, and we do not ask you to register in order to see a guide.

This policy explains what happens to personal information in connection with this website: what you may choose to send us, what our hosting provider records automatically, how long any of it is kept and what you can ask us to do with it.

It does not cover other websites you reach from our pages. If you follow a link to an airline, an airport, a government department or any other organisation, their own privacy notice applies from the moment you arrive there.

Contact form information: if you write to us we receive the name, email address, optional phone number, topic and message you type into the form. We ask only for what we need to reply to you, and there is no requirement to give a real name or a phone number if you would rather not.

Newsletter and email subscription information: if you sign up for updates we receive the email address you enter. We do not require any other detail in order to send you an update, and subscribing is never a condition of reading a guide.

Anything else you choose to include in a message is up to you. Please keep it to what is necessary to answer your question.

Like any website, this site is served by a hosting provider that records ordinary technical data as part of delivering pages: the address requested, the date and time, the approximate region the request came from, the browser and device type, and whether the request succeeded or failed.

This information is generated by the request itself rather than collected from you, and it is used to keep the site online, to diagnose faults and to protect it from abuse such as automated scraping. We do not use it to build a profile of you, and we do not try to identify individual readers from it.

How we use contact information: we use the details in a message only to answer the question you asked and, where a conversation continues, to follow up on it. We use email addresses given for updates only to send the update you asked for.

Website analytics and aggregate information: where page views are counted, we look at them in aggregate to understand which guides are read most and which need improving. Any measurement of this kind is used at the level of the page rather than the person.

We may keep a note of a question when it helps us improve a guide, but we remove your contact details from any such note first, so what remains is the travel problem and not the person who raised it.

Cookies and local storage: the site is designed to work without advertising or cross site tracking cookies. Where small values are stored in your browser, they are strictly necessary items used by our host to serve pages correctly and to protect the site, or preferences such as a filter you selected, which stay in your browser. Our separate Cookie Policy describes this in more detail.

Third-party services: the ordinary technical processing described above is performed by our hosting and email providers acting on our behalf, and only so that the site can be delivered and messages can reach us. If any additional service such as an analytics or newsletter tool is enabled in future, we will use one that is configured not to track you across other websites, and we will update this policy before relying on it.

External links: our guides link to airlines, airports, authorities and other sources because those are the authoritative places to confirm a rule. We do not control those sites and we are not responsible for what they collect once you leave ours.

We do not sell personal information. We do not share it with advertisers, airlines, travel agencies, data brokers or anyone else for their own marketing purposes.

Information may be handled by the service providers described above strictly in order to run the website and our email, and it may be disclosed where we are legally required to do so, for example in response to a valid legal request, or where it is necessary to protect the site and our readers from misuse.

Advertising and marketing: there is no advertising network on this site, we do not run behavioural advertising, and we do not add you to a mailing list because you sent us a question. Updates are sent only to people who asked for them.

Enquiry messages are kept for up to twenty four months so that we can follow up on an ongoing question and understand recurring problems, and are then deleted. Newsletter addresses are kept until you unsubscribe, after which the address is removed from the sending list.

Technical logs held by our hosting provider are kept only for the short period needed for security and troubleshooting, in line with that provider's ordinary practice.

Traffic to and from this site is encrypted in transit, access to messages is limited to the people who need it to reply, and we keep the amount of information we hold deliberately small. No method of transmission or storage can be guaranteed to be completely secure, so we ask you not to send us more than a question needs.

Sensitive information: please do not send passport numbers, full payment card numbers, booking passwords, medical records or other sensitive identifiers through the contact form, because we do not need them and cannot use them. If you send such details anyway, we will delete them rather than store them.

This site is intended for adults arranging travel and is not directed at children under thirteen. We do not knowingly collect information from a child. If you believe a child has sent us personal information, contact us and we will delete it.

Access, correction and deletion requests: you can ask us what we hold about you, ask for a correction, or ask us to delete it. Write to the address above or use the contact form, describe the request clearly, and we will respond within thirty days. We may ask a question to confirm that the request relates to your own information.

Unsubscribing from communications: every update email includes an unsubscribe link, and unsubscribing takes effect for future mailings. You can also simply ask us to remove your address. Depending on where you live you may have further rights under local law, and we apply these choices to everyone regardless of where they are.

The site is operated from the United States and information sent to us is handled there. Data protection law in the United States may differ from the law where you live. By sending us a message or subscribing to updates, you understand that the information travels to us in the United States, where it is handled as described in this policy.

If our practices change, for example because a new tool is enabled, we will revise this page and update the date shown above before the change takes effect. Reading the current version occasionally is the best way to stay informed.

Questions about privacy can be sent to Support In Flight LLC, 6600 Menaul Blvd NE Ste B13, Albuquerque, NM 87110, US, by phone on +1 505-883-2057 during office hours, or through the contact form on this site.