Your Travel Help Center
Travel questions? We've got you covered.
Clear answers for the things that actually go wrong on a trip: airport timing, security, baggage, delays, connections and arriving somewhere new. Thirty four practical guides, written in plain language and free to read.
Flight lookup helper
Gather the details your airline will ask for.
Help categories
Six areas of travel, answered
Every guide is grouped by where you are in the journey, so you can find the right answer without reading everything else.
Before You Fly
Documents, baggage, check-in, insurance, money and preparation.
6 guidesAt The Airport
Airports, security, check-in, transfers and layovers.
5 guidesDuring Your Flight
Long flights, comfort, connections and carry-on items.
5 guidesAfter Landing
Airport transport, SIM cards, currency, local transport and hotels.
5 guidesTravel Problems
Cancelled flights, delays, missed connections, baggage and documents.
7 guidesDestinations
Practical guides to cities and countries around the world.
6 guidesQuick help
Something has gone wrong right now?
These are the pages travellers open while standing in a queue. Straight to the actions, no preamble.
- Travel guides
- 34Travel guides
- Help areas
- 6Help areas
- Questions answered
- 150+Questions answered
- Available online
- 24/7Available online
Featured guides
Most useful reading first
If you only read a handful of pages before your next trip, make it these.
Before You Fly
How Early Should You Arrive At The Airport?
A realistic way to work out your airport arrival time based on your flight, your bags and the airport you are using.
Read guide
Travel Problems
Your Flight Was Cancelled: What To Do
The first fifteen minutes matter most. Here is the order to work through when a flight is cancelled.
Read guide
Travel Problems
Your Baggage Is Delayed
Report it before you leave the airport, and know what you can reasonably claim while you wait.
Read guide
At The Airport
How Airport Security Screening Works
What happens at each stage of the security lane, and how to get through it without repacking.
Read guide
During Your Flight
What To Do When Your Connection Is Tight
Actions to take in the air and on the ground when your arrival is late and the next flight is close.
Read guide
After Landing
SIM Cards, eSIMs And Mobile Data Abroad
How to get online cheaply when you land, and how to avoid a large roaming bill.
Read guideTraveler reviews
How people use these guides
Feedback shared with us by readers who used a guide during a real trip.
Our flight to Lisbon got cancelled two hours before departure and I had no idea what to ask for. Read the cancellation guide while standing in the queue and asked about a rebooking on another carrier. Got out the same evening.
DanielFlight ProblemsFirst time flying through a really big airport on my own. The section about reading the screens instead of following crowds sounds obvious but it genuinely helped me stay calm.
PriyaAirport HelpMy suitcase arrived a day and a half late. The delayed baggage page told me to file the report before leaving the airport and keep every receipt, which is exactly what the airline asked for later.
MarcoBaggage IssuesI used the before you fly checklist the night before a long trip and found out my travel authorisation had not been approved yet. Sorted it in the morning. Would have been a nasty surprise at check-in.
AnnaTravel PlanningRome guide was short and useful. Bought the transport tickets the way it described and skipped the confusion at Termini completly.
TomDestination GuideHad a seven hour layover in a terminal I did not know. Found the quiet seating area and a place to shower thanks to the layover guide, so I actually slept a bit.
SofiaAirport Help
About Support In Flight
An information service, not a ticket seller
We are based in Albuquerque, New Mexico, and we publish travel guidance for people flying anywhere in the world. We do not sell flights, we do not take commission from airlines, and we do not ask you to register to read anything.
- Written in plain language, with the practical steps first.
- Clear about what depends on your airline, ticket and country.
- Free to read, with no account and no paywall.
- Reviewed periodically, because travel rules change often.
Travel notes
A short email when we publish new guides
No offers, no ticket deals, no daily mail. Just a note when we add a guide or update one because the rules changed. You can unsubscribe from any message.