Travel Problems
What to do first, what to keep, and who to speak to when things go wrong.
7 guides in this section
This is the section people arrive at in a hurry. Every guide starts with the immediate actions, because in a disruption the first fifteen minutes usually decide whether you get rebooked quickly or spend half a day queueing.
We describe how airlines and airports generally handle these situations and what documentation tends to matter. Your specific rights depend on the airline, the ticket and the country involved, so we always point you back to the carrier's own terms.
Travel Problems
Your Flight Was Cancelled: What To Do
The first fifteen minutes matter most. Here is the order to work through when a flight is cancelled.
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Travel Problems
Your Flight Is Delayed: A Practical Response
How to judge a delay, protect a connection, and get food, information and options while you wait.
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Travel Problems
You Missed A Connecting Flight
Who is responsible, where to go in the terminal, and how to get rebooked quickly.
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Travel Problems
Your Baggage Is Delayed
Report it before you leave the airport, and know what you can reasonably claim while you wait.
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Travel Problems
When Baggage Is Declared Lost
What happens after the search fails, how claims are valued, and the documentation you need.
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Travel Problems
Your Baggage Arrived Damaged
Report it at the airport, understand what counts as damage, and know the repair or replacement path.
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Travel Problems
Travel Document Problems At The Airport Or Border
Lost passports, refused boarding, name errors and missing authorisations, and what to do about each.
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