Check-in is short and it sets up the rest of the stay. Two minutes of questions at the desk saves several trips back down later.
Timing
Standard check-in is typically between 14:00 and 16:00, with check out in the morning. If you land early, the room may genuinely not be ready, but nearly every property will store your luggage so you can go out. Email in advance if you need an early room and ask whether it can be guaranteed, which sometimes costs extra.
What to have ready
At the desk
- Passport or ID for every guest, which is a legal requirement in many countries.
- Booking confirmation with the rate and what is included.
- The card used for booking, since some hotels check it.
- Any prepayment receipt, in case the system shows the balance as unpaid.
Questions worth asking
- Is breakfast included, and what are the serving times?
- What is the wifi network and password?
- Is there a city or tourist tax to pay, and is it cash only?
- Where is the nearest metro stop or bus stop?
- What time does reception close, and how do I get in late at night?
Check the room
Before you unpack, test the air conditioning or heating, the hot water, the door lock and the wifi signal. Look at the view and listen for noise from a lift shaft, a bar or a main road. If something is wrong, going back to reception in the first ten minutes is easy and usually productive. Complaining on the last morning is not.
Short term rentals
Self check-in is normal, so read the access instructions before you arrive and save them offline. Note the exact door number and the entry code, take a photo of the meter or key box if relevant, and message the host on arrival so there is a record of the time.
Photograph any existing damage when you arrive. It protects you if a deposit dispute comes up later, and it takes thirty seconds.
Security in the room
Use the safe for your passport and spare cash, and keep a photo backup of documents in the cloud. Do not leave valuables visible near a window or balcony. If your room has a connecting door, check it is locked from your side.
Common questions
- Can I store bags after check out?
- Almost always yes, and it is usually free for the day of departure. Ask when you check out, or the night before.
- Do I have to pay tourist tax separately?
- In many cities yes, and some properties only accept it in cash. Ask at check-in so it is not a surprise later.
- What if the room is not what I booked?
- Raise it immediately with your confirmation in hand. Politely asking for the booked category is far more effective than a later complaint.
Still stuck on something?
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